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Policies at Rabbit Hole Collections

Service as It Should Be

In today’s online services & shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about our service, as well as how we ship, return, or exchange products Please don’t hesitate to contact us if you have any questions!


We ship items via USPS Priority Mail shipping, either via flat rate box or priority mailing box. We use bubble wrap and paper fillers.  Orders are processed within 1-3 business days.  USPS Priority Mail shipping typically arrives within 3-5 days of shipping. Our shipping rates are based on and grouped using small, medium, and large mailing boxes.  If you purchase more than one item in your order, the largest item is what the shipping is based on.  If you have questions regarding shipping, please contact me prior to your order. We also offer our local area delivery for a $5 fee!! And we offer free local pick up as well!! 

Some of our items in the shop are considered drop shipped from our carefully selected USA Based suppliers only.


Please contact me if you have any problems with your order.  I will accept returns if you contact me within 5 days of delivery and follow details below!!  

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

•    Custom or personalized orders

•    Perishable products (like food or flowers)

•    Digital downloads

•    Intimate items (for health/hygiene reasons)


Please contact me within 5 days of delivery  if you plan to make a return.

Returns tracking # will need to be emailed to me. Buyer pays return shipping cost. Items will need to be returned in the same condition that they were received in order to receive a refund. Your refund will deduct the original shipping cost to get the items to you. You will receive a refund for the cost of the items only.

I also take responsibility for lost or damaged items in shipping.

Contact me if this is the case before shipping back please!

For damaged items please keep all packing materials for verification. I also require photos of damaged items or they will need to be returned. Buyer pays for return shipping cost. If your items are damaged in transit/shipping you will receive a full refund including shipping cost as long as photos are given of damage. For lost items it could take up to 2 weeks for full refunds to be given due to the time it takes to trace an item through USPS.


** All crystal healing information provided is intended for spiritual guidance. It is not intended as a substitute for medical/mental health advice or attention. 

**All crystals are cleansed with Palo Santo and Selenite prior to shipping. 

**Please note that these are natural stones & crystals and therefore may have natural imperfections. Every crystal is unique. Also due to various screen resolutions, colors may sometimes appear different in person and different lighting. We try our best to photograph our crystals in their true colors. We cannot be held responsible for discrepancies due to color variances. Please contact me with any questions you may have prior to purchase! 


Intuitive/Oracle/Tarot readings are subject to interpretation and should not be taken as absolute. A reading is never 100% accurate. All readings given by me or Rabbit Hole Collections/Undone Coaching & Wellness Staff are for entertainment purposes only, and no guarantee can be given as to the accuracy of a reading. A reading does not replace professional medical/legal/business opinion and advice. It will not force you to follow a particular course of action, or attempt to exert any form of control over your free-will and common sense. The contents of a reading are not legally binding. Any decisions made, or actions taken by you as a result of your reading are your sole responsibility and have not been forced upon you, by me/Rabbit Hole Collection/Undone Coaching & Wellness/any staff, your reader. I assume no legal liability for any damages, losses, or other consequences of any client decisions, subsequent to, or based on, my readings. Please use your own common sense and judgment at all times. It is only with the complete understanding and acceptance of the above that your reading will take place.


I, Melissa Pier/Rabbit Hole Collections/Undone Coaching & Wellness, will not be held liable if the future depicted in any intuitive/oracle/tarot reading has not come to pass, or if it has. The future is ever changing, a single action can shift everything that could occur and so readings are only a glimpse at a current future that could change at any moment; because of this any number of futures exist and I cannot be held accountable if the one depicted in any reading or session did not come to pass.


All information exchanged between my client and myself/Rabbit Hole Collections/Undone Coaching & Wellness Staff during readings and/or emails shall remain confidential. No personal information shall be passed on to anyone, including third parties. I care very much about keeping everyone involved in this business safe and looked after. I will not discriminate against or be rude towards any client due to their questions. Anything that you believe is worth consulting me about shall be done with no hesitation.


By participating in/reading my (including but not limited to)coaching service/program/website/blog/facebook/Instagram/Pinterest/Twitter/Snapchat/TikTok/emails etc, you acknowledge that I am not a licensed professional, psychologist or mental health therapist and my services do not replace the care of licensed healthcare professionals. Coaching is in no way to be construed or substituted as psychological counseling/therapy or medical advice. I will at all times exercise my best professional efforts, skills and care. However, I cannot guarantee the outcome of coaching efforts and/or recommendations of my programs or the materials/programs on my (including but not limited to)coaching services/program/website/blog/facebook/Instagram/Pinterest/Twitter/Snapchat/TikTok/emails etc and my comments about the outcome are expressions of opinion only. I cannot make any guarantees other than to deliver the coaching services/program as outlined/described.


I am an expert at what I do. I’ve got the street credit, the personal and professional experience, the skills, and the qualifications. However, we can agree to the fact that I am not a licensed professional, psychologist or mental health therapist, and my services don’t replace the care of psychologists or other licensed healthcare/mental health care professionals. (Though I do have a pretty impressive resume containing several achieved degrees, including my Master's Degree, Thank you very much!) With that comes the standard eye-glaze inducing disclaimer that, no, I cannot actually guarantee the outcome of our coaching efforts and/or recommendations in my programs or on my (including but not limited to)coaching service/program/website/blog/facebook/Instagram/Pinterest/Twitter/Snapchat/TikTok/emails etc, and my comments about the outcome are expressions of my very personal opinion only. I can guarantee you this, I will do my best to coach you, and I’ll do everything in my power to help and guide you to living a purposeful balanced life.

In dual programs with any outlined partners, We can’t guarantee your results, earnings, future earnings as a result of this program or give professional/legal advice. Your results in your personal life & business will be completely dependent on your understanding of the materials and your effort to apply it.

I welcome any comments, questions, or concerns!! Please feel free to contact me, I am here to help!

Stay Present! Stay Curious!🐰🐛🦋⚛☮

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Store Policies: Store Policies
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